Refund policy

Returns & Refunds

Damaged or faulty items — we make it simple.
Every basket is checked before it ships, but postal handling isn't always gentle. If your order arrives damaged or faulty, email us at hello@goodcrumb.com.au within 7 days with a photo — we'll send a free replacement straight away. No need to post anything back.

Change of mind
We offer a 30-day change-of-mind return on unused items in their original packaging. Email us with your order number to get started — we'll reply with return instructions. Return shipping is at the customer's expense, and we'll refund the product price once the item arrives back in original condition. Items must not have been used with dough, for hygiene reasons. Please request a return before sending anything back.

Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds go back to your original payment method within 5–10 business days.

Exchanges
Want a different size? The fastest way is to place a new order and return the original for a refund.

Nothing in this policy limits your rights under Australian Consumer Law.

Questions? hello@goodcrumb.com.au — we usually reply within a day.